Refund Policy

1. Creative Services (Video, Motion Graphics, Web & SaaS)

All creative services involve significant time, effort, and resources allocated specifically to each client's project. Our refund policy for creative services is as follows:

• Before work begins: Full refund of any deposit if the project has not yet started and written cancellation is received within 48 hours of payment.
• After work has begun: Deposits are non-refundable once project work has commenced. You will be billed for work completed up to the cancellation date.
• Upon project completion: No refunds are issued after final files have been delivered and accepted. If the delivered work does not meet the agreed-upon specifications, we will revise the work at no additional charge (within the revision scope outlined in the project agreement).

2. What We Guarantee

We stand behind our work. If a delivered project does not meet the specifications outlined in the signed agreement, we will:

• Revise the work until it meets the agreed specifications
• Provide additional revisions at no charge within the agreed revision rounds
• Work with you directly to resolve any concerns

3. Non-Refundable Items

The following are non-refundable under any circumstances:

• Project deposits once work has commenced
• Rush fees or expedited delivery charges
• Any third-party costs incurred on behalf of the client (stock footage, fonts, hosting, etc.)
• Payments for fully completed and delivered projects

4. Disputes and Chargebacks

We encourage clients to contact us directly at hello@sarmadcreative.com to resolve any disputes before initiating a chargeback with their payment provider. We are committed to finding a fair resolution.

Unauthorized chargebacks for completed services may result in legal action to recover the full project amount plus any associated fees.

5. How to Request a Refund

To request a refund (where eligible), please:

• Contact us at hello@sarmadcreative.com within 7 days of payment
• Include your name, project details, and reason for the refund request
• We will review your request and respond within 3 business days

Approved refunds will be processed to the original payment method within 5–10 business days.

6. Contact Us

If you have any questions about this Refund Policy or your specific project, please reach out: